If you combine with Modecorarts Items, Safica shoes will not be discounted of 25% but shipping fee of Safica will be refunded.

Policies

✤ New Announcement ✤

Now we are very happy to announce you that we collaborate with modecorarts, Senegalese home decor brand.
www.modecorarts.com

The aim of our collaboration is reducing your shipping fee.
If you would like to purchase baskets or furniture and shoes, we can definitely ship them together and it will reduce your shipping fee.

Modecorarts is currently making a promotion of 25% off. But Safica's products are not included in this promotion. For all other sales conditions, please read this.  https://www.modecorarts.com/pages/shipping-policies 

How it works?

Please purchase separately and write to us to online@saficasenegal.com
with the mention of placing orders at the both brands. Then your shipping fee of Safica will be refunded immediately. Safica will collaborate with modecorarts to ship all your orders together.

 

Product
Our products are made of scrap of leather mainly imported from Italy.
Therefore there might be some little difference on the leather.

Size
Read carefully the description of each product and choose your size. As written, please select one size up to have the comfort.

The best way to choose your size is telling us your foot length in inch or cm.
Then we choose the best one for you. Sometimes the height of your feet is required as well. 

Turnaround Time
Our turnaround time is about 2 to 9 business days.
We make your items by hands and we take sometimes longer time during holiday seasons (Senegalese religious holidays). If it takes longer than 9 business days, you will be informed.

 

Shipping
Our shipping is operated by DHL to worldwide.
For some of countries in the world we can't deliver because of custom problem.
In this case, you will receive an email from us.
DHL shipping usually takes 6 business days to be delivered to your shipping address. If it takes longer, please contact your local DHL to track and schedule the delivery.

Customs & Fees
The duration used by customs to clear the package is not our responsibility. Most of countries take 1 to 8 weeks to clear the package depending on the period of the year. As this is your country's customs functionality, we can not control or verify it. Thank you for your understanding.

Our shipping rate covers only the transport from our studio in Senegal to your country's customs and out of customs to your door by your local DHL. It doesn't include any other fees.

If customs duty or any import fees are required by your authority, it is beyond our responsibility. These taxes (import tax or VAT, etc...) are collected by your own country's authority. The rate can be modified at any time without informing us.
Some of countries collect customs clearance fee. This fee is neither included in our shipping rate. If you would like to know before placing order, please visit your country customs website to know which fees you will be required.

 

Cancellation
Within 2 days after the confirmation of your payment, you can cancel your order. As most of pairs are not in our stock, after your payment confirmation our team starts treating your order. This is the reason why we can not accept any cancellation later than 2 days after your payment confirmation. Thank you for your understanding.


Defect & Return
Despite our quality control, there might be sometimes little defects. If you find them, please write to us within 2 days after you receive the package.

If you'd like to return the item(s) without having any defects, you can return to us at your own charge. The refund will be made after taking 10% of product price on receipt of returned items. Before sending back to us, please write to us by email the reason of return.

Return Address
Safica
BP264 NGAPAROU
MBOUR THIES
23000 SENEGAL